Curated natural skincare we truly stand behind.

Curated natural skincare we stand behind for its results.

1. Is Bioaura skincare suitable for sensitive and problematic skin?
Yes.
Bioaura was created because sensitive, reactive and problematic skin needs more than generic recommendations. We select products that are gentle, yet truly effective.

That’s why we offer a consultation service – so choices are made based on specific skin needs, not guesswork.

2. Can you help me choose the right skincare?
Yes. And we are very happy to do so.

We offer a free consultation that you can book:
online,
or in person.

During the consultation, we go deep – skin condition, routine, reactions, goals and long-term direction.
If you don’t use the consultation, we are also happy to advise you thoroughly by email.

Bioaura is not about fast clicking, but about the right choice.

3. Are all products vegan?
Not all products at Bioaura are vegan.
If vegan formulation is important to you, just ask – we’ll gladly verify it or select suitable alternatives during a consultation.

4. Are the products tested on animals?
No.
All brands at Bioaura are cruelty-free and comply with EU legislation.

5. Is the product in stock, when will it be available, and can I pre-order it?
Current availability is always shown directly on the product page.
If a product is out of stock, an estimated availability of 2–3 weeks is usually displayed – often meaning the product is already on its way.

Selected products can be pre-ordered. Once paid, the product is reserved specifically for you and dispatch is faster after restocking.

Not sure? Ask us.

6. How do you handle shipping if part of the order is out of stock?
If most of the order is in stock and only a few items are missing that we know won’t be restocked within days, we ship the available items partially at our own expense.

If you prefer to wait for the full order, just let us know – we respect that.

7. Where do you ship?
We ship:
throughout the European Union,
including the United Kingdom, Switzerland and Norway.

8. How quickly do you dispatch orders?
Orders paid before 13:00 (CET) are usually dispatched the same business day.
We always send tracking information.

9. What should I do if my shipment is damaged or incomplete?
Please contact us immediately after delivery and include photos of the packaging and contents.
Please keep the shipment and all packaging materials until the claim is resolved, as additional documentation may be required.

10. Are Bioaura products suitable as gifts?
Yes.
If you wish, we can gift-wrap your order – simply add a note at checkout.

11. Is the skincare at Bioaura truly natural?
Yes.
Bioaura works exclusively with natural skincare – without compromises.
We carefully evaluate even problematic “natural” preservatives and select the most effective products from around the world, ones we truly stand behind.

12. Why don’t you carry hundreds of brands like large e-shops?
Because we are not a supermarket.
Bioaura is a curated selection – everything we offer has been verified, used or closely followed by us.
It’s better to ask than to choose blindly. That’s why we’re here.

13. Do you have a tip for a natural brand you love?
We’d love to hear it.
We love discovering new brands. If your tip resonates with the soul of Bioaura, we’ll gladly take a look – and maybe even bring the brand to our shop.

14. Are you working on your own Bioaura brand?
Yes – very intensively.
We are dedicating 2026 primarily to our own brand, developed together with a laboratory, based on experience and our (already quite spoiled) senses and skin.

The first products will be available this year, and we truly love this journey.

Is something missing from our selection?
We welcome tips on products you’d love to see at Bioaura.

15. How fresh are your products?
Freshness is essential to us. Most products indicate the period after opening (PAO) directly on the packaging and always have a clearly marked minimum shelf-life date.
We restock very regularly, at least once a month, and work with truly fresh batches.
If a product is exceptionally less fresh, it is always transparently marked as EXP. Even then, with proper storage, products usually last longer than the stated minimum.