Sale terms and conditions
GENERAL TERMS AND CONDITIONS OF THE BIOAURA.EU E-SHOP
Valid and effective from: July 1, 2025
Operator: Egida Plus s.r.o., Czech Republic
- Basic Provisions
These terms and conditions ("Terms and Conditions") of Egida Plus s.r.o., Company ID: 25726200, with its registered office at Křížová 3112, 150 00 Prague 5, Czech Republic ("Seller"), govern the mutual rights and obligations between the Seller and the Customer when purchasing via the online store www.bioaura.eu.
Goods are shipped to customers from a distribution warehouse located in the Czech Republic.
- Product and Price Information
Information about products, including prices and main characteristics, is provided in the online store. Prices are listed including VAT, if applicable.
For wholesale customers registered for VAT within the EU, the reverse charge mechanism may be applied.
The Seller reserves the right not to enter into a contract, particularly in the event of pricing errors, product unavailability, or doubts about the legitimacy of the order.
- Orders and Contract Formation
Orders can be placed via the website form or by email. Telephone orders are not accepted.
The purchase contract is concluded once the order is confirmed by the Seller.
The order is binding for the Customer unless it is canceled before confirmation by the Seller.
- Payment and Delivery Terms
The Customer may pay for the goods by bank transfer, online card payment, via Comgate, cash on delivery, or upon personal collection (if available).
Shipping costs are shown during the order process. If a shipment is not accepted without prior notice, a redelivery fee may be charged.
Ownership of the goods transfers to the Customer only after full payment of the purchase price.
Payments for goods sold by Egida Plus s.r.o. are received directly to the Seller’s account.
Refunds and chargebacks are processed exclusively on behalf of Egida Plus s.r.o. in accordance with these Terms.
- Withdrawal from the Contract
A Customer who is a consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods.
Withdrawal is not possible in the case of goods that have been opened after delivery and cannot be returned for hygiene reasons (e.g., cosmetics, food supplements, personal hygiene products).
Returned goods must be undamaged, unused, complete, and in their original packaging. The Customer bears the cost of returning the goods. There is no entitlement to a refund of shipping costs.
Withdrawal can be communicated by email. A sample withdrawal form is available on the shop's website.
- Complaints
The Seller is responsible for defects present upon delivery and for those arising within the warranty period, unless otherwise stated for a specific product.
Complaints will be resolved within 30 days of submission. In the case of a justified complaint, the Customer is entitled to repair, replacement, an appropriate discount, or a refund.
Complaints can be submitted by email; it is recommended to include a description of the defect and a photo.
- Non-EU Products ("NONEU") – Notice
Some products offered at www.bioaura.eu originate from countries outside the European Union and are not intended for official marketing within the EU.
In these cases, Egida Plus s.r.o. acts solely as a sales and shipping intermediary. These products are intended for personal use only by the end customer.
By purchasing these products, the customer explicitly:
- acknowledges that it is an individual import,
- agrees that the products are not for resale,
- accepts full responsibility for their use.
- Delivery and Damaged Shipments
The Customer is obliged to check the condition of the shipment upon receipt. In case of visible damage to the parcel, it is recommended not to accept the shipment and to request a damage report with the carrier.
Damage claims related to transport must be reported within 2 working days of receipt. Shipments returned cash-on-delivery will not be accepted.
- Dispute Resolution
In the event of a dispute with a Customer who is a consumer, out-of-court dispute resolution may be used via the competent body in the Customer's country or the European ODR platform:
👉 https://ec.europa.eu/consumers/odr
- Final Provisions
All contractual relationships are governed by the law of the country of delivery.
The Terms and Conditions may be amended unilaterally at any time.
Personal data is processed solely for the purpose of order fulfillment and in accordance with applicable legal regulations.
On behalf of Egida Plus s.r.o.
Klára Netíková, Managing Director